coming-home-diagram

Our Coming Home programme delivers great rewards after 18 months

Maizi Mutt Customer experience, Maizi

You may remember one of my woofposts from the summer Alisar is ‘Coming Home’ to Japan about the Coming Home programme that my Steve/Alisar put in place for a global blue-chip retail company. The programme was conceived to tackle the issue of falling revenue and losing customers at the end of their warranty period, which is common problem with many …